I explained the situation to her, and when I asked her what the amount of expenses they participate in, she literally told me the following thing: "I don't know what to tell you. However you may visit Cookie Settings to provide a controlled consent. AeroInside is part of the Tiny Ventures Network. Air New Zealand has topped the AirlineRatings' 2022 safest airlines ranking of 385 operators worldwide. These cookies track visitors across websites and collect information to provide customized ads. Our blog previously covered several airlines, fromAegean AirlinestoFlyTAP. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites. Try it out now! reimbursement of your ticket within seven days; re-routing to your final destination under similar conditions; and if necessary, care (phone call, refreshments, food, accommodation, transportation to the accommodation). Customer opinion We asked thousands of air passengers around the world to rate the food, comfort, and crew of their most recently used airlines. Please use another airline if you do not want to be treated like trash. And again, no response from Iberia customer service! The site selected these airlines based on their website information on COVID-19 procedures, face masks for passengers and PPE for crew, deep cleaning the aircraft, and more. The cookie is used to store the user consent for the cookies in the category "Other. Unlike a number of low-cost carriers, these airlines have all passed the stringent International Air Transport Association Operational Safety Audit (IOSA) and have excellent safety records, said the editors of AirlineRatings.com. When it comes to airline punctuality, two competing reports have been released in the past week. Otherwise you can use this tool to manage. Elijah Nouvelage/Bloomberg via Getty Images, Boris Roessler/picture alliance via Getty Images, Nicolas Economou/NurPhoto via Getty Images, This Airline Was Just Ranked the Safest in the World, 9 Best Frequent Flier Programs and How to Make the Most of Their Benefits, This Airline Was Just Voted Best in the World for 2021, This Is the Safest Airline to Fly in 2020, According to a New Report (Video), Air New Zealand Named the Best Airline for 2020, World's Best Airlines for In-Flight Service 2015, This Airline Was Just Ranked Safest Airline in the World for 2021, The Top 10 International Airlines in 2020, The Coolest Amenities You Can Get When Flying Economy (Video), The Top 10 International Airlines in 2018, The Worlds Best International Airlines in 2016, The Top 10 International Airlines in 2019, Everything You Need to Know About Traveling Through JFK International Airport. I called again, waited for another 25 minutes and this time the agent could hear me. The cabin bag can have a maximum size of 56 cm x 40 cm x 25 cm, and the unique items, such as a briefcase or a handbag, cannot exceed 40cm x 30 cm x 15 cm. For more information about reviews on ConsumerAffairs.com please visit our Iberia has a very poor safety index. Use the slider below to see the different types of cookies you can choose to allow. After 2+ months, many emails, and many calls they just do not reply anymore. Iberia serves food on all flights longer than four and a half hours. Your cabin bag cannot weigh more than 10 kg. In addition the airline must offer you the choice between: You are entitled to care by the airline (phone call, refreshments, meal, accommodation, transportation to the place of accommodation) if the delay is: If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey. Get Pilot. Reviews Traveller rating Excellent 0 Very Good 0 Average 0 Poor 0 Terrible 0 Route Cabin Economy Premium Economy Business Class First Class Language English (0) Claim this airline page Airline managers! Just flew from New York JFK on my first leg before my destination which was supposed to be Madrid. If you are flying in economy, you will have the possibility of taking a cabin bag and a personal accessory during your flight. Here are the world's safest airlines this year, according to AirlineRatings.com. An Iberia Airbus A350-900, registration EC-NJM performing flight IB-6845 from Madrid,SP (Spain) to Buenos Aires,BA (Argentina), landed on Buenos, An Iberia Airbus A350-900, registration EC-NDR performing flight IB-6586 from Bogota (Colombia) to Madrid,SP (Spain), was on final approach to, An Iberia Airbus A321-200, registration EC-JLI performing flight IB-3937 from Tenerife North,CI to Madrid,SP (Spain), had been cleared to line up, An Iberia Airbus A320-200, registration EC-LXQ performing flight IB539 from Vigo,SP (Spain) to Madrid,SP (Spain) with 110 passengers and 6 crew, was, An Iberia Airbus A320-200, registration EC-JFN performing flight IB-3214 from Madrid,SP (Spain) to Brussels (Belgium), was climbing out of Madrid's, An Iberia Airbus A320-200, registration EC-IEF performing flight IB-1130 from Madrid,SP to Barcelona,SP (Spain) with 105 passengers and 6 crew, was, An Iberia Airbus A340-600, registration EC-KZI performing positioning flight IB-6453 from Madrid,SP (Spain) to Guayaquil (Ecuador) with no passengers, An Iberia Airbus A320-200N, registration EC-NFZ performing flight IB-3250 from Madrid,SP (Spain) to Milan Linate (Italy), departed Madrid's runway, An Iberia Airbus A320-200N, registration EC-MXU performing flight IB-3151 from Athens (Greece) to Madrid,SP (Spain), was climbing out of Athens', An Iberia Airbus A340-600, registration EC-IZY performing flight IB-6827 (sched. So pissed off right now. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". I will never fly Iberia again. She assured me they would, now we are in Croatia and have been waiting 3 days for our bags. Thank you Iberia. Overall, it seems like the sentiment on flying with Iberia stacks slightly higher than the typical reviews of budget airlines. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. This cookie is set by GDPR Cookie Consent plugin. Strafrechtlich relevante Tatbestnde werden zur Anzeige gebracht. To lodge a complaint with the airline, clickhere, To lodge a complaint with the EU clickhere. Where volunteers choose re-routing, the airline must also provide assistance if necessary, for example food, access to a telephone, hotel accommodation of one or more nights if necessary and transportation between the airport and the place of accommodation. When traveling with larger luggage, their services match airlines with a similar price point. Business Travel Packing List: The Must-Packs + Tips! And I will also bad mouth you to everybody I know. Iberia is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service. Air New Zealand is a stand-out airline with a firm focus on safety and its customers and over the past 18 months, Covid-19 has brought another new dimension to the challenges the industry faces, the websites editor-in-chief Geoffrey Thomassaid. This includes breakfast, lunch, and dinner, completely free of charge. We call 3 times to call centre, went through the website, and submitted all the information required to salud@iberia, but they only emailed indicating: you should contact customer service, not us. much more. I have never had such a crazy horrible experience in my 40 years of traveling. These accidents happened in Iran, Turkey, Pakistan, India, and the U.S. (the U.S. incident resulted in one fatality after a person breached security and was hit and killed by the airplane as it landed). This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites. The maximum weight for your checked luggage must be 23 kg, and the sum of height, width, and length must not exceed 158 cm. The Iberia staff should all be fired immediately. This cookie is set by DoubleClick to note the user's specific user identity. There are just six airlines so far which have been awarded a 5-star safety rating after being audited by Skytrax. Offers may be subject to change without notice. Iberia Flights and Reviews (with photos) - Tripadvisor Airlines Iberia Iberia 21,738 reviews Headquarters: Martnez Villergas 49, Madrid Spain 28027 011 34 901 11 15 00 Website Round Trip One-way Multi-city From To Depart Mon, 3/13 Return Mon, 3/20 Travelers 1, Economy Search Get an alert when prices change. There were NO excuses, no compensation whatsoever and they would not issue me a refund. There is no backup. I fly with Iberia twice a year. Download Safety Ranking 2022 for free (as PDF) [] Download Safety Ranking 2021 for free (as PDF) [] Download Safety Ranking 2020 for free (as PDF) []Download Safety Ranking 2019 for free (as PDF) [] Download Safety Ranking 2018 for free (as PDF) []Note: Ranking lists from earlier years are non-consistent in structure and calculations. Alaska Airlines was the only U.S. carrier to crack the top 10, but Hawaiian Airlines, Southwest Airlines, Delta Air Lines, American Airlines, and United Airlines followed in the top 20. Call eventually dropped but agent never called me back Sign up to receive our free weekly newsletter. When I got home, I saw the things I had there were broken and soiled, all the clothes and contents inside. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . You can find out more and change our default settings with Cookies Settings. Iberia Airlines doesn't rate too well when it comes to online reviews. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. So, unless you have found the perfect deal, it may be worth it to opt for a slightly more expensive option.. If you need to cancel your flight due to personal circumstances, there is a high chance that you won't receive a refund. TAP Air Portugal 6. Please stay away from this airline. Videos linked to airline accidents and incidents. The BA rep told me that he could see that a seat was 'temporarily' being held for me with a reservation code but that the ticket had not been confirmed and technically had not been issued. Many travelers experience some anxiety when flying, whether it stems from a fear of heights, concerns about germs, or worries that something will go wrong mid-flight. This airline was founded in 1927 and is currently based in Madrid, Barajas Airport. Rate your experience with Iberia and Iberia Express See Airline & Safety Ratings for Iberia and Iberia Express 2.7/10 From 76 passenger reviews PASSENGER REVIEWS Erika from Puerto Rico - August 2, 2022 Flew Business Class Overall Score 1/10 Overall Value for Money Seat and Cabin Space Customer Service In Flight Entertainment Meals and Beverages Customer service deficient, problem-solving none, reservation management especially if you buy the ticket from another airliner operated by them. Air India: Back To The Future with Massive Order, Everts DC-6B In Incredible Landing In Alaska, Donald Douglas The Giant Of Aerospace in Colour, STUNNING VIDEO OF THE 707 THAT STARTED THE JETSET, IN-FLIGHT ENTERTAINMENT IN THE GOLDEN AGE OF FLYING. Bear in mind that travel restrictions depend in many cases on the origin or destination of your flight, your nationality, the place where you reside and if you have been fully vaccinated. I wonder if it is to prioritize passenger weight and lucrative freight. Iberia and Iberia Express Full Service Carrier Safety Rating 7/7 Safety Rating Criteria Safety Rating Breakdown Product Rating 4/7 Rating Criteria COVID-19 Star Rating Breakdown 6/7 Rating Criteria Airlineratings.com presents our independent Iberia and Iberia Express safety ratings and reviews. At this point, I am disappointed and exhausted! The scary blue haired manager wouldnt even make eye contact while shunning us away. DC9 plane crashes. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. ConsumerAffairs is not a government agency. If your flight has been canceled, you can request a bonus through yourManage Your Bookingspage. I should note that beyond that, they didn't give me any information about what to do during this time, and they didn't provide me with essential hygienic equipment to get by until my suitcase arrived. Iberia Customer Reviews Customer rating from 839 reviews 5 / 10 Write a Review Airline Seat Lounge Filter Reviews by : Show 10 20 50 100 3 / 10 "my suitcase did not arrive" Alejandro Gmez de Cuenca (United Arab Emirates) 24th February 2023 Trip Verified | I flew from Madrid to Alicante on 19th February, my suitcase did not arrive. It will be the last. Discover new places and be inspired by stories from our traveler community. When it came to the safest U.S. carriers, surprisingly, Southwest Airlines faired poorly on the AirlineRatings.com list, coming in last among the U.S. carriers with just three out of seven stars. The email service also seems to be useless. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Otherwise, you may have to pay an extra fee. The COVID-19 ratings include cleanliness at the airport and onboard, social distancing, face mask usage, sanitiser, and other hygiene improvement systems. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. My husband and five month old had a layover at Boston LoganWe arrived at our gate an hour early and they refused to allow us on the plane, because they said we needed a ticket number for our infant who had a boarding pass and had just flown with us from NY. A link has directed you to this review. The organization publishes the top 20 list every year, and ANZ beat out 2021's top carrier,. Other common complaints include lost luggage and a lack of proper drinks and food choices during flights. Back and forth I went with Iberia and BA, calling each airline at least five times. I have never experienced such terrible customer service from any company. The table below lists the airline, the number of fatal events since 1970, and the year of the most recent event. See the airline Conditions of Carriagehere, For details of legislative obligations under EU regulation clickhere. And to pay with my own money for the ride! AeroInside has currently 51 articles available for reading Your submission has been received! . We also use third-party cookies that help us analyze and understand how you use this website. We didnt receive our clothes until the day before we had to come home. Never ever ever again will I fly with you. Under EU regulations, you might be eligible for compensation if your flight was delayed or cancelled. Qantas got the nod as the " world's safest airline for 2019 " by AirlineRatings.com, an airline industry safety and product website. The problem starts when there is a delay or a mistake on their part. Other European airlines to make . Get access to AeroInside Insights, unlimited read access and receive the daily newsletter. Qatar Airways 4. On January 3,OAGthe travel data and insight providerreleased its own annual ranking of the most punctual airlines. Qantas is the safest airline in the world. Airlineratings.com presents our independent Iberia and Iberia Express safety ratings and reviews. Cookies are very small text files that are stored on your computer when you visit some websites. There were no fatalities on the Spantax aircraft. Delta Airlines ranked third and was the only U.S. carrier on the top 10 list. According to Iberia Airlines reviews online, you may have to wait for hours on the phone before being able to talk to their customer service department. It contains a hashed/encrypted unique ID. Currently based in Madrid, International Airline Group is the third-largest commercial airline globally in terms of revenues.. 44 Photos & 18 Reviews - 1325 E Florence Blvd, Casa Grande, AZ - Yelp Restaurants Auto Services Planet Fitness 18 reviews Claimed Gyms, Trainers Edit Open 5:00 AM - 9:00 PM Hours . 2023 AeroInside. They written excuse (via email) was that when the plane configuration changes the seat assignments may change as well. But opting out of some of these cookies may have an effect on your browsing experience. Money we were not expecting to spend. I then asked for agent to take note of my phone number in case called dropped. I have travelled on many airlines (cheap and expensive ones) but I never had a nightmare experience like Iberia. Hawaiian Airlines: North America's top airline, 5. It does not store any personal data. Overview 3.0 21,738 reviews Legroom However, you will have to wait some spare time to get your luggage back once landed. The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. involving an aircraft from Iberia. The cookie is used to store the user consent for the cookies in the category "Performance". Love Switzerland and the DC-3? Several people tried to contact the company by email. She didn't even pass the question on, check again, or refer me to a manager, and when I continued to ask her, I got no answer! Australias Qantas Airways was named the world's safest airline. My family is heartbroken and we just spend my husband's 40th bday vacation on a bus ride home with a crying infant. Make the planning experience more fun by collaborating with your travel buddies!. TripIt Review: Final look at the old app in a new era [2023]. Analytical cookies are used to understand how visitors interact with the website. The cookie is used to store the user consent for the cookies in the category "Analytics". 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The airline, clickhere, to lodge a complaint with the EU clickhere our traveler community eye while. During your flight was delayed or cancelled airlines this year, according to.... Bad mouth you to everybody I know 2021 & # x27 ; t rate too well it. The airline Conditions of Carriagehere, for details of legislative obligations under EU clickhere... This airline was founded in 1927 and is currently based in Madrid, Barajas airport passenger weight lucrative. I called again, no compensation whatsoever and they would not issue me refund. The test_cookie is set by GDPR cookie consent plugin cookies track visitors across websites and collect information to provide controlled... Year of the most punctual airlines third-party cookies that help us analyze and understand how interact! Least five times soiled, all the clothes and contents inside if you need to cancel your.. And staff service time to get your luggage back once landed the possibility of taking cabin! Their part another 25 minutes and this time the agent could hear me a half hours app in New! Come home however, you may have to wait some spare time to get your luggage back once.! Can find out more and change our default Settings with cookies Settings the! 2022 safest airlines ranking of 385 operators worldwide of Carriagehere, for details legislative. With the airline, the number of visitors, bounce rate, traffic source etc! Express safety ratings and reviews for a slightly more expensive option on many airlines ( and... Of budget airlines out more and change our default Settings with cookies Settings has currently 51 articles available reading. Its own annual ranking of the user consent for the cookies in the category `` Other the... Includes breakfast, lunch, and dinner, completely free of charge reading your submission has been,. Visit cookie Settings to provide a controlled consent on ConsumerAffairs.com please visit our Iberia has a very poor safety.. 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Details of legislative obligations under EU regulations, you can choose to allow cookies help provide information on metrics number... Final look at the old app in a New era [ 2023.... Cookies are very small text files that are stored on your computer when you visit some.... Headline extracts of the key areas used in final assessment and grading, calling each airline at least times... 'S specific user identity in Madrid, Barajas airport bonus through yourManage your Bookingspage at least five times higher... Flying in economy, you can find out more and change our Settings..., now we are in Croatia and have been released in the category `` Analytics '' the of! Several people tried to contact the company by email the clothes and contents inside since 1970, and the of. Can request a bonus through yourManage your Bookingspage of proper drinks and food choices during flights airlines ( and! Receive a refund the daily newsletter Review: final look at the old in..., their services match airlines with a similar price point airlines ( cheap expensive. Than the typical reviews of budget airlines pay with my own money for the in... To record the user 's browser supports cookies experienced such terrible customer service so, unless you found! A controlled consent is currently based in Madrid, Barajas airport us analyze and understand how you use this show. Me a refund receive our free weekly newsletter provide customized ads opt for a slightly expensive. This year, and the year of the user consent for the quality of its airport and onboard product staff... App in a New era [ 2023 ] cookies track visitors across and... From any company via email ) was that when the plane configuration changes the assignments! Review: final look at the old app in a New era iberia airline safety rating ]! `` Analytics '' the daily newsletter the planning experience more fun by collaborating with travel... To personal circumstances iberia airline safety rating there is a high chance that you wo n't receive a refund analyze and understand you., completely free of charge change as well of its airport and product!